Frequently Asked Questions (“FAQs”)

 

What is the All-In Challenge?

The ALL IN Challenge (AIC) aims to be the world’s largest digital fundraiser in history, by raising funds for COVID-19 relief efforts, specifically addressing food insecurity. 100% of the money raised will provide food to those in need – kids, families, elderly and frontline workers. The AIC was started by Fanatics executive chairman Michael Rubin, who first got involved in the COVID-19 pandemic by turning Fanatics’ 360K sq. ft. MLB uniform manufacturing facility in Easton, PA into a plant that is now making 15K masks and gowns each day. Through the newly created All In Challenge, sponsored by All In Challenge Foundation, the world’s preeminent sports, music and entertainment figures will donate their most prized possessions and be challenged to create once-in-a-lifetime experiences that will be both available for online auction and as giveaways. 100% of the proceeds from each auction lot will be donated by the All In Challenge Foundation to: Meals on Wheels, No Kid Hungry, and America’s Food Fund, which is directly benefiting Feeding America and World Central Kitchen (“Charitable Partners”).

What percentage of my purchase will be donated to the cause?

100% of winning bid amounts received by the Foundation will be donated to the Charitable Partners.

How else can I donate to the cause?

To donate directly (outside of the auction), visit our donation page.

Questions about Registration and Eligibility

Do I need to register with you to place a bid?

Yes. Only registered users will be able to participate in our auctions. You must provide us with valid contact information so that we may contact you regarding your bids and items.

How do I register?

It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, shipping address and email address. We also may require you to confirm your email address by clicking a link we send to you via email.

What does it cost to register?

Registration is free and no credit cards are necessary unless a bid is placed. Once you have submitted your registration, you will receive a confirmation email message from us and you will have instant access to view all items/ lots. After registration, you are not obligated to buy anything. However, if you do see something you would like to bid on, you can do so quickly as a registered user.

What kind of credit authorization or credit check do you require?

For some auctions and/or bid amounts, we may require you to provide a credit card authorization, references, identification, and/or complete other steps designated by us (such as a deposit), to verify your eligibility and financial status. Credit determinations are made by us in our sole discretion, at any time before, during, or after the auction, and may involve use of third party service providers. We also reserve the right to not accept, reject, or refuse to honor a bid—or to exclude any bidder—at any time in our sole discretion.

What do I do if I have forgotten my username and/or password?

If you have registered before but do not remember your username and/or password, you can have it sent to you via email by clicking Sign In > Forgot Password? and entering the email address associated with the account.

Can I update my registration information?

Yes – you can update your account information at any time. Fanatics Auctions members are expected to maintain valid accounts by keeping their contact information up to date. Please review your contact information within My Account > Update User Info.

Questions about the Items up for Bid and Lots

What is a “lot”?

A lot refers to each individual item listed for auction. A specific lot may include a group of objects also referred to as a lot that are offered for sale at auction as a single unit. Each lot is assigned a number in our online catalog for easy identification during the auction.

What kind of provenance will be provided with each lot?

Upon receipt of payment, each winning bidder will receive an email or letter from the All In Challenge Foundation that will state which athlete, individual, or organization donated the item(s) in the lot.

Questions about the Bidding Process

How do I bid?

Review the item information on the listing page for the item that interests you. Once you are ready, enter your bid amount and hit 'Bid Now'. You will need to be registered with us to bid. Registered bidders will be allowed to bid online only.

What is a “maximum bid amount”?

Your maximum bid amount is the highest price you are willing to pay for an item/ lot. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field. An early bid supported by a high maximum bid amount can help increase the likelihood of being the winning bidder.

Can I increase my maximum bid after I have placed a bid?

Yes – if your maximum bid amount has been outbid, you can either enter another maximum bid amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you are willing to pay for the item).

Can I submit a bid offline?

No. We only accept bids submitted via this website.

Where can I monitor my bidding activity?

You can monitor all your bidding activity from within My Account > Bid Status

How are bid increments determined?

We set bid increments on an item/lot-specific basis in our sole discretion. The bid increment may change over time.

How will I know if my bid is no longer winning?

We will send you an email when your bid is no longer winning. However, there can be unpredictable delays in email transmission and we bear no responsibility for failing to notify you regarding your bid. We suggest that you regularly check your bid status. 

What is my “Watch List”?

You can use our Watch List feature to keep track of items you are not ready to bid on but want to monitor closely so you can bid on them when you are ready. On each auction listing page there is a link titled 'Add to Watch List'. Click on that link to add an item of interest to your list.

What is a Reserve Price Auction?

In a Reserve Price Auction, we have the option of setting a reserve price, which is a price below which the listing will not sell. The reserve price is higher than the opening value. A reserve price allows the auction to start with an opening value below the reserve price to initiate bidder interest and help determine the fair market value of an item. If the auction has a reserve price, you will see either a 'Reserve price NOT met' or 'Reserve price met' message on the listing page depending on whether the current bid is below, or at or above, this price. If the Reserve Price is not met, you will not win the item even if your bid is the highest one received.

Why does it appear that I am having to place multiple bids for my bid to be accepted?

This is because a bidder has placed a Proxy Bid (a higher maximum bid), which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay in order to win this auction. You can place a proxy bid of your own in order to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted.

What if I accidentally bid the wrong amount?

Bids are automatically accepted as entered by the bidder. If you accidentally entered and submitted the wrong bid amount and would like to change it, you may seek to do so by calling us immediately with the lot number. Time permitting, our customer service agent will verify your identity and will attempt to correct the bid amount or withdraw your bid. No requests to change or withdraw a bid submitted via email, chat, or other communication method will be accepted. We also cannot guarantee that we will be able to accept or make a bid change or withdrawal, especially when there is little time between your bid and the end of the auction. Thus, please use caution when bidding.

Why is a background check and/ or release required?

In order to receive an item or participate in an experience, we, our donors, or our prize partners may require certain documentation to confirm eligibility, to conduct a background check, to use a winner’s name, image, or likeness in the media or other materials, or to release us from liability. If we determine in our sole discretion (based on the results of such background check, information contained in such documentation, or a failure to submit documentation in a timely manner, or otherwise) that awarding an item or experience to a winning bidder may reflect negatively on one of us, put anyone in danger, or otherwise be disqualifying, we must reserve the right to rescind the sale or otherwise not deliver the item or allow participation in the experience. We also have no obligation to disclose the results of these checks to you.

Questions about Winning, Payment, and Delivery

When does an auction end?

Each auction will end to new bidders at the time specified in the auction listing. Each auction will officially end at the conclusion of the extended bidding period (see below for details on “extended bidding”). Please note that the extended bidding period for popular items/ lots may take hours, days, or even longer. And, as noted above, we may extend the end time of an auction in our sole discretion.

What is “extended bidding” and how does it work?

Upon the initial close of the live auction, all lots that have received bids will enter the extended bidding phase. Once the auction is in the extended bidding phase, all bidders that placed bids on the lot but got outbid will have 5 minutes to bid again. If another bid is placed during the extended bidding phase, the 5-minute timer will reset—potentially over and over again. Once 5 minutes have passed without any additional bidding, the auction will officially close. During the extended bidding session, you may only bid on the lot(s) you placed a bid on during the live auction period. You will not be permitted to place a bid on any other lots. If a lot only received one bid during the live bidding session, that bidder wins that lot regardless of the duration of the extended bidding period.

How will I know if I win?

Although you are responsible for determining if you have won by visiting the site and checking the status of your bid in the My Account section, we also will notify you by email if you win. The email will contain instructions on next steps. Individuals who placed a winning bid on an item that involves an experience (e.g., meeting a celebrity athlete) and their guests, if applicable, may be subject to additional screening before being awarded the experience and may be required to sign multiple agreements to participate.

How do I find out if an auction has ended?

You can locate an auction in which you have participated from within My Account.

What forms of payment do you accept?

Form of acceptable payment may vary based on the amount of the winning bid and/or nature of the item or lot. In each case, one or more of the following will be accepted: credit card, check, or wire.

What is the expected delivery time of a purchased item?

Delivery method may vary by item type, location, and availability. Because all items in this auction are donated by third parties, and because of delays and difficulties associated with COVID-19, the exact delivery method and timing of delivery are outside of our control. We will use commercially reasonable efforts to promptly coordinate a delivery method and time that works well for the donor, us, and the winning bidder, and their collective safety.

I won an auction, but my item has not been delivered within the designated shipping window, what do I do?

Please contact us with the order number.

Questions about Other Topics

What about the privacy of my information?

See our Privacy Policy page .

I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?

The other bidder had placed a proxy bid. In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid.

Do I need to use a credit card to bid?

Yes – to ensure fair bidding a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize Fanatics Auctions to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.

What is my CVV/CVC code?

When you seek to place a bid, we will request your card security code to help prevent against fraudulent use of your card. The security code is the three digit number (American Express is 4 digits) on the signature strip on the rear of the card.

Can I view the Auctions site on my mobile device/tablet?

Yes – the Auctions site has been built in responsive design, meaning that no matter how you are accessing the site – whether it's on a desktop, laptop, tablet, or smartphone – it is designed to render in a user friendly, fully functional responsive format. We currently support the following browsers: Internet Explorer version 8 and up, as well as all the latest or recent versions of Google Chrome, Mozilla Firefox, and Apple Safari.

Will I be charged sales tax on my order if I am the winning bidder?

Yes, sometimes. Sales tax is charged for certain items (to be determined on a case-by-case basis given the nature of the item or experience) shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. For shipping addresses outside of the US, winning bidders will be charged sales tax where applicable.  Currently, shipping addresses located in the following states will be charged associated sales tax: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming. Additionally, customers living in Australia will be subject to sales tax.

What is your return and refund policy?

We do not accept returns or issue refunds. All items are sold as-described, as-is, and all sales are final.  Items may differ from how they are depicted in photographs or videos provided by our Donors or third parties.